State Farm® Insurance Agent Christian Serrano
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Vedat Çağdavul
December 5, 2024
"Omar did a great job, he was professional and did his best to help me out"
Maggie Bonilla
October 10, 2024
"Stephanie is amazing, she was very helpful and truly cares about my insurance needs and I received great savings, paperwork was easy and transitioning from my previous auto insurance to State Farm wasn’t complicated, everything went smoothly. Thank you again Stephanie and State Farm, I will continue to recommend."
Brandy Roberts
September 16, 2024
"Needed new insurance and as I was going through emails and saw the quote. Immediately thought there was something wrong because it was so much more affordable than anyone else. Stephanie was great and very helpful and knowledgeable. Got set up fast and easy. I Highly recommend."
Jill Lynn
September 13, 2024
"This is the nicest office! Lisa was very helpful. Anytime I have had a question, they have always been nice and polite. Highly recommend Christian Serrano State Farm agent!!"
Alexis Ojeda
September 10, 2024
"Yet another horrible SF agent to be under. I switched from a different State Farm agent about a year ago and have experienced the same horrible communication and response TAT from both! I absolutely HATE being under these agencies. Not a good impression of the expectations they have for their agents especially after not being asked how the first agent was crappy when I called to switch."
Michael Hoff
August 28, 2024
"These guys are great especially Lisa and Michael. They've always been helpful . Helping me get through a title transfer that previous owner failed on providing title. Easy to get surety bond and any problems that arrises. They also hooked my son up with insurance that's half the price of his old company. Fast, friendly service that can't be beat."
"Thank you, Michael! We truly appreciate you trusting us with your insurance needs and for allowing us to serve your son as well. We are glad we were able to help get the title transfer resolved!"
Chris Vega
July 16, 2024
"Never had any issues with this place since I've been a customer for several years. I call in or go in to their office when I need anything and I get it solved right away. Aaron, helped me today by getting a discount for my wife and I, by taking a driving defense course online and about a program they have thats connected to your phone and a device on your vehicle, saving me me almost $50 a month. Thank you to Christian Serrano and his helpful staff."
Ricardo Romero
June 27, 2024
"Excellent service. The best advisory."
cotton batte
June 7, 2024
"Spot on intention to be of service to my wife and I in searching for low cost auto insurance. Stephanie Delgado leads a great team of folks who always get the job done right, Can't wait to buy more insurance in six months!"
a laugh to be had
May 31, 2024
"Gave me clear understanding of what I’m going to buy and saved me $1000 for switching. They were great and did not try to push something I did not want"
Junno Issafaq
May 17, 2024
"I went in because I was shopping around for quotes and right off the bat I noticed how much they value customer service and specifically Michael Trejo. He was nothing but nice and personable throughout the whole process. He gave me such a good rate that I stopped shopping around right then and there because even if a company did beat the rate by a few bucks I knew I would not get service like this anywhere else. I cannot recommend them enough stop by if you want a lower rate and friendly customer service!! Thank you again Michael"
jennifer velasquez
April 30, 2024
"I was in the market for life insurance, I got connected with Mr. Michael Trejo. He was such a tremendous help and gave me some great guidance. Highly recommend!"
Sonia Richards
April 25, 2024
"Stephanie D. Was awesome. She gave me her time, kindness and a great rate. Thanks for actually being a customer service representative Greatly appreciated@"
Nicholas Alexander
April 15, 2024
"I have had this agency for a year or so and the quality has dropped off dramatically. They have around a 40% rate of picking up the phone during business hours. Do not even try to call pass 2pm on a Friday. I have no idea who these other reviews are referring to, but the staff I have dealt with have: 1. Can not rely on them to be reached. Have been told they would call me back with information and never have. 2. Created problems for my policy due to lack of knowledge of how the Allstate system runs & by overall inaction. 3. Will not fix errors caused by them. Issues begin to snowball."
"Thank you, Nicholas for your feedback. Please understand that you called the office on Good Friday as we closed early in observance of the holiday and, thus, allowing our team time to spend with family. We have reached out to you in attempt to resolve any issues in reference to your account and hope we were able to get that all taken care off. If you still have any unresolved issues, please feel free to contact me directly. We appreciate you continuing to trust us with your insurance needs!"
Abdo hassan
April 4, 2024
"I got a call from Rick, and he was very helpful and gave me a good quote"
"Thank you, Abdo, for the opportunity to provide you with a quote!"
Ruijie Qi
April 2, 2024
"Hi Michael, I appreciate your work and patience explaining of all the policy and details. Excellent customer service!"
"Thank you, Ruijie, for your kind review! Michael and the rest of our team truly appreciate your business and allowing us to serve you!"
Rodrigo Aza
April 2, 2024
"Hi, I'd like to leave a comment here for Micheal in Rowlett location. It was great working with you. Felt like I was talking to family. Keep up the good work. Thank you again"
"Thank you, Rodrigo! We truly appreciate your business. Michael and the rest of our team take pride in taking care of our State Farm Family! "
Rebecca Johnson
April 1, 2024
"Michael was a great help and is very good at his job! Keep up the great work!"
"Thank you, Rebecca, for your kind words! We truly appreciate you trusting us. Michael and the rest of our team look forward to helping you in any way possible!"
Carlos S. Yanez (Pistachon)
March 11, 2024
"Very good service."
"Thank you, Carlos, for you kind review! We truly appreciate you!"
Sergio Perez
February 26, 2024
"Michael is always very helpful and always down to help when needing any type of information that I can’t seem to find last min very great at explaining the policy’s and breaking it down makes it super easy and very respectful can’t thank him and the team enough I wouldn’t shop anywhere else for insurance ."
"Thank you Sergio for trusting us with your insurance needs! We take great pride in educating all of our customers when it comes to insurance and financial services"
bryan nguyen
February 24, 2024
"Thank you Michael Trejo whom provided exceptional service and expertise when helping me secure life insurance. From the introduction of the company to the thorough explanation of products, Michael demonstrated professionalism and care throughout the process. He patiently addressed all my questions and ensured I felt confident and informed. Thanks to his dedication, I now have the peace of mind knowing that my loved ones will be financially secure. I highly recommend Mike for his commitment to customer satisfaction and genuine concern for clients' well-being."
"Thank you Bryan for trusting us with your life insurance needs! We are so happy we were able to help you protect what matters most, your family!"
Karina Z
February 23, 2024
"Michael Trejo did an exceptional job explaining my new life policy . I liked how professional and thorough he was . He’s one of the best representatives I’ve spoken to thus far ! Thank you so much and keep up the great work!"
"Thank you, Karina for your kind review! We take great pride in helping all of our customers with their life insurance needs and protecting what matters most, their family!"
emilio rivas
February 15, 2024
"Michael Trejo is your Guy.. Best experience so far ,very helpful,he really knows what he's talking obout . I highly recommend him. I'm so happy. By the way he is Bilingual !!! I really appreciate it."
"Thank you for allowing us the opportunity to help you!"
adrian castillo
February 2, 2024
"I’m glad I switched over with State Farm, thank you Michael Trejo for explaining everything in detail and for saving me money. Will definitely send my friends and fam your way!"
"Thank you, Adrian! We truly appreciate you trusting us with your friends and family with all of your insurance needs!"
Thông Nguyễn
January 24, 2024
"Michael Trejo is the man to call. Thorough explanations, excellent service."
"Thank you, Thong! Our team takes pride in educating all of our customers and we are happy to hear that your experience reflects that!"